Delivery Policy

At Finelife Gift Shop, we are committed to ensuring your gifts are delivered safely, promptly, and in perfect condition. This Delivery Policy outlines how we handle order processing and delivery.

1. Order Processing

All orders are processed within 24–48 hours after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Timeframe

Estimated delivery times are as follows:

• Within Lagos: 1–3 business days
• Outside Lagos (Nationwide): 2–5 business days

Please note that delivery timelines are estimates and may vary due to factors beyond our control.

3. Delivery Fees

Delivery charges are calculated based on your location and will be clearly displayed at checkout before payment is completed.

4. Delivery Partners

We work with reliable logistics partners to ensure your orders are delivered securely and on time.

5. Failed Deliveries

Please ensure that your delivery details are accurate and that someone is available to receive the order.
If delivery fails due to incorrect information or unavailability, additional charges may apply for re-delivery.

6. Order Tracking

Where applicable, you will receive updates regarding your order status once it has been dispatched.

7. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 24 hours of delivery. We will investigate and provide a suitable resolution.